FAQ How to get Ostenil

Answers to FAQs on how to get OSTENIL® 

How can I get any of the OSTENIL® injections?

All OSTENIL® products must be administered by a suitably qualified clinician, such as a GP with special interest in osteoarthritis, a Specialist Orthopaedic Nurse, an Orthopaedic Consultant, or an Extended Scope Physiotherapist or Podiatrist. They will have had training in joint injection. Many injecting clinicians will also have access to imaging equipment which ensures that the injectable is placed correctly.

The clinic will usually order the syringes on your behalf.

Alternatively, you can obtain a prescription and take this to your local pharmacy where it can be ordered for you. You will then have to take the syringes back to the clinician for injection into the affected joint.

Ostenil Range pack shots (Ostenil, Ostenil Plus, Ostenil Mini, Ostenil Tendon)

Can I buy OSTENIL® direct from you?

Yes, you can, if both you and the clinician treating you reside in the United Kingdom, Isle of Man, Channel Islands, or Republic of Ireland. (For other countries please see the next question.)

Please also note that during the ordering process you must acknowledge that you have obtained prior authorisation from your injecting clinician, to purchase OSTENIL®. 

Payment is via Shop Pay, or credit card. Just go to the Product Page (click on the Drop-Down Menu under "Products" at the top left in the navigation area), e.g. OSTENIL® PLUS, and click on the "Add to Basket" button. This should add the item to the Shopping Basket. If after that you click on the "Shopping Basket" icon at the top right you can then complete your order by following the instructions on the pages.

If you experience any problems during the process, please first check your browser settings. You can also contact us on orders@trbchemedica.co.uk .

Can I buy OSTENIL® for treatment in my home country (not in the UK or ROI)?

If you live in another country, or if you wish to buy OSTENIL® for a relative or friend who lives in another country and will be treated there, then please note that we do not export. However, OSTENIL® products may be available in your country, too. For contact details of subsidiaries or distributors around the world, please visit the website of TRB Chemedica International on www.trbchemedica.com

When will I receive my order?

As the only manufacturer-appointed distributor of the OSTENIL® range products in the UK, we always maintain ample stocks for immediate dispatch.

Orders placed before 1pm on a working day will be processed and shipped same day. Orders placed after 1pm on a working day will be processed and shipped on the next working day.
Orders placed over the weekend, bank holidays or the Christmas closure will be processed and shipped on the next possible working day.
For shipping of online orders we use Royal Mail; other carriers are used for larger orders.
Delivery time:
Royal Mail Standard Tracked Delivery (2-3 working days). 
Royal Mail Special Delivery (1-2 working days if ordered before 1pm).
Deliveries to the Isle of Man, Channel Islands, Northern Ireland, or the Irish Republic may take an extra day or two because of longer transit times. You can view our Bank Holidays and Office Closure Days here.

Once your order has been placed, our logistics team will be in touch with a scheduled delivery date. Please note, however, that there may be delays in delivery which are out of our control. 

If you are having your order delivered to a residential address, then please note that if no one is available to sign for the parcel your order may be left at a nearby Royal Mail office, for collection at your convenience.

With this in mind, we recommend that patients only book appointments with their clinician once orders have been delivered. 

Please also refer to our Terms & Conditions of Sale which apply at all times.

Are OSTENIL® products available on the NHS?

Ostenil injections are available at some NHS trusts, but not all. If your consultant has advised that it isn't available, then it will need to be purchased by yourself.

Ostenil is not available in primary care (GPs).

Which NHS doctors can give me OSTENIL® injections?

TRB Chemedica cannot supply a list of NHS doctors who can administer OSTENIL®. But you are very welcome to print off our OSTENIL® leaflets (please scroll down this page) or any other page on our website and take the information to your GP or Consultant for discussion and consideration. They will then advise you as to whether they consider OSTENIL® a suitable treatment option for you.

Where can I find the nearest private clinic that can inject OSTENIL®?

You can help us find an Ostenil Approved Clinic for you. Just enter your details on this form and we will locate your nearest clinic and let you know by email where you can receive genuine OSTENIL® injections. The clinics we have on our list only use OSTENIL® products which are authenticated and supported by TRB Chemedica UK.

What does "genuine OSTENIL® injections" mean ?

As from June 2019, only OSTENIL® and OSTENIL® PLUS injections showing the UK flag will be classed as "genuine" and will be supported by TRB Chemedica UK. OSTENIL Approved Clinics which we tell you about via our enquiry form here will only use OSTENIL® products which are authenticated and supported by TRB Chemedica UK.

Ostenil and Ostenil Plus pack shots (UK versions with British flag showing on underside)

My private medical insurance refuses to fund my injection. What should I do? 

If your GP or other clinician tells you that they believe that private medical insurers will not reimburse OSTENIL® or OSTENIL® PLUS injections and, as a result, may only consider OSTENIL® if you are a self-funding patient, you may want to direct them to this website: www.ccsd.org.uk. The "Clinical Coding & Schedule Development Group" provides the specific codes used by the four major insurers (BUPA, Aviva, AXA-PPP, and VitalityHealth) for injecting a viscosupplement into a joint with or without guidance.

The relevant codes can be found by clicking the ‘procedural’ (green) tab and entering ‘Viscosupplement’ in the search box. The codes that come up are:
W9032 – Injection of viscosupplement into joint WITH image guidance
W9033 – Injections of viscosupplement into joints WITH image guidance (bilateral)
W9042 – Injection of viscosupplement into joint 
W9043 -  Injections of viscosupplement into joints (bilateral)

These codes are used by AXA-PPP, Aviva, and VitalityHealth. The code for BUPA is AA663, which has to be used in conjunction with W9030 (joint injection under guidance), or W9040 (joint injection without guidance). If you go to the individual insurers websites then you can also see how much they pay for using each of the codes and what restrictions there are. 

However, the insurers will have their own specific policy regarding applicable clinical circumstances and products to be used.