How to order

 

Please note that TRB Chemedica (UK) Ltd only supplies customers within the United Kingdom and Republic of Ireland. For sales enquiries from outside the British Isles please visit www.trbchemedica.com.

ORDERING INFORMATION:

ORDER ONLINE:

Purchase online from our website here. 

VIA AUTHORISED WHOLESALERS:

To place an order please contact your usual wholesaler as most of our products will be available through them. If you are unsure which wholesalers are "authorised" suppliers please contact us for a list.

Please also read our blog posts on this topic: here https://trbchemedica.co.uk/blogs/news/unauthorised-online-supply-of-ostenil-range-to-uk 

and here https://trbchemedica.co.uk/blogs/news/updates-on-approved-uk-ostenil-range-packaging

CREDIT ACCOUNT:

You can set up a Credit Account with us, if you send us your order in writing via either:
- orders@trbchemedica.co.uk,
- Post to our address below.

We will then contact you again to request some information about you and also the prepayment for your first order.

NOTE: Orders or payments cannot be taken via telephone.

STOCK AVAILABILITY:

As the only manufacturer-appointed distributor of OSTENIL, VISCOSEAL, VISMED and REMOGEN Omega in the UK, we always maintain ample stocks for immediate dispatch.

DESPATCH:

Orders placed before 1pm on a working day will be processed and shipped same day. Orders placed after 1pm on a working day will be processed and shipped on the next working day.

Orders placed over the weekend, bank holidays or the Christmas closure will be processed and shipped on the next possible working day.
You can view our Bank Holidays and Office Closure Days here.

For shipping of online orders we use Royal Mail; other carriers are used for larger orders.

Delivery time:
Royal Mail Standard Tracked Delivery (2-3 working days). 
Royal Mail Special Delivery (1-2 working days if ordered before 1pm).

Deliveries to the Isle of Man, Channel Islands, or Northern Ireland may take an extra day or two because of longer transit times.

Deliveries shipped to the Republic of Ireland usually arrive in approximately 3 working days, but can take up to 28 days (subject to customs clearance). Import duties and/or taxes may be applicable for which you are liable. (Please see more information further below).

Once your order has been placed, our logistics team will be in touch with a scheduled delivery date. Please note, however, that there may be delays in delivery which are out of our control. 


Please also refer to our Terms & Conditions of Sale which apply at all times.

RESIDENTIAL ADDRESSES:

If you are having your order delivered to a residential address, then please note that if no one is available to sign for the parcel your order will be left at a nearby Royal Mail office, for collection at your convenience.

Please note, there may be delays in transit which are out of our control. With this in mind, we recommend that customers only book appointments with patients or clinicians once orders have been delivered.

CUSTOMS DUTIES FOR ORDERS FROM THE REPUBLIC OF IRELAND

Our products are sold on a DDU (Delivery Duty Unpaid) basis. Additional taxes, fees, or levies may apply according to local legislation.

Recipients of deliveries made outside the UK (i.e. Republic of Ireland) may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. TRB Chemedica UK Ltd cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the UK (i.e. Republic of Ireland), check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value.

MEDICAL INSURANCE, QUALITY ASSURANCE, PACK IDENTIFIABILITY, UNAUTHORISED SUPPLIERS: Please go to: https://trbchemedica.co.uk/pages/medical-insurance-licensing-quality-assurance .

TERMS AND CONDITIONS OF SALE:

Our Terms & Conditions of Sale apply at all times.

FURTHER INFORMATION:

TRB CHEMEDICA (UK) Ltd

9 Evolution
Lymedale Business Park
Hooters Hall Road
Newcastle-under-Lyme
Staffordshire
ST5 9QF

Tel 01782 563207
General enquiries: info@trbchemedica.co.uk
Orders: orders@trbchemedica.co.uk